Shipping, Refund & Return Policy

The following are the terms and conditions that constitute our shipping policy.

Processing Time
All items on LatoyaAllen.com are made to order and will take 2-3 weeks to be ready as they are handmade. We're working on reducing that time to 1-2 weeks. Once your order is ready, it's shipped the following Tuesday or Thursday via your preferred method.

If an item is already in stock, it will be shipped the following Wednesday or Friday via your preferred method.

Shipping methods include: DHL, which takes a week to arrive in international countries; Zipmail, which takes 2-3 business days; and Knutsford Express, which takes 24 hours or less to arrive at any Knutsford Express branch around the island.

Orders are not shipped or delivered on weekends or holidays. Please allow additional days in transit for delivery, as delays may occur, especially during the holiday season.

Customs, Duties, and Taxes
Though there should not be any additional charges once your order arrives in your country, Latoya Allen and is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
All orders are securely packaged when shipped. As such, Latoya Allen are not liable for any products damaged or lost during shipping. If you receive your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Return & Refund Policy
If you’re not fully happy with your Latoya Allen product, don’t worry—we’re here to help. Just contact us within 28 days, and we will give you a refund or replacement. Items must be returned with all Latoya Allen tags still attached and must be in their original packaging. If the item is worn, damaged, or altered, it will not be accepted for refund or exchange.

Once we inspect the returned item, we will notify you of the status of your refund/exchange. If you are eligible for a refund or replacement, you must present proof of purchase. Refunds or replacements are processed and sent out in 15-21 business days.

Our mailing address is:

Montego Bay Post Office,

Montego Bay #1 38 St James St, Montego Bay, Jamaica.